Honest Crafters and 41 Labs

What your website says today

Your store is open until 10pm. Your WhatsApp replies stop at 6pm.

Every job on your website starts the same way. The customer takes photos at home and sends them on WhatsApp. People often do that after work, or on a Sunday.

6pmWhatsApp enquiries are answered 10am to 6pm, Monday to Saturday.

SundayThe enquiry line is closed on Sundays and public holidays.

2 daysA quote is promised within 2 business days of the photos.

Store open, 10am to 10pm WhatsApp answered Nobody answers

Your WhatsApp is answered 48 of the 168 hours in a week. Your AI salesperson answers all 168.

Your whole range

It already knows every service you offer.

Bags, shoes, car seats, sofas and bespoke work. It answers from your own website, so every reply matches what your crafters say.

Bag packages

Clean & Condition from $159Colour from $208Repair & Restore from $218LV Vachetta Replacement from $569Hydroshield + Cleaning $189Hydroshield add-on +$39

Bags and small leather goods

Shoes

Cars, homes and bespoke

Brands

Loaded from honestcrafters.com: your 4 packages and their starting prices, the Hydroshield offer, every service on your bags, shoes, cars and homes pages, your 13 luxury brand pages, the Leather Aftercare Kit, how pick-up works and your full FAQ. The photos are yours.

The same message

Sunday, 9pm.

A customer sends a photo of her Chanel. Here is the same enquiry today, and with your AI salesperson.

Honest Crafterslast seen today

SUNDAY

9:04 pm

Hi, the lining inside my Chanel is peeling and sticky. How much to fix?9:05 pm

MONDAY

Hi, thank you for the photo. Our crafter will assess and send you a quote.11:20 am

TUESDAY

Thanks, I already sent it to another shop.10:02 am

Honest Craftersonline

SUNDAY

9:04 pm

Hi, the lining inside my Chanel is peeling and sticky. How much to fix?9:05 pm

Thanks for the photo. A new lining is quoted by our crafters once they see it. You get the quote within 2 business days.9:05 pm

Pick-up and delivery are included. Which address and days suit you?9:05 pm

Bishan, any weekday evening. Grace9:07 pm

Job sent to your crafters with the photo, address and pick-up days

Today

With 41 Sales Team

drag to compare

What it does

It replies to every customer, then hands your crafters a full job.

It answers only from what you approve. The final price always comes from your crafters.

It picks the right package

Four packages for bags. It knows which one fits the damage.

Honest Craftersonline

My Gucci bag just looks dull and a bit dirty. Nothing broken. What do you recommend?10:41 pm

If nothing is broken, Clean & Condition is the one. It starts from $159 and covers cleaning inside and out, conditioning and metal polishing.10:41 pm

If there are stains or faded spots, Colour from $208 is better. Can you send a photo so our crafter can check?10:42 pm

LV handles gone dark

It names your own service and your own starting price.

Honest Craftersonline

The handles on my Neverfull are dark and cracked. Can you change them?8:15 pm

Yes. Our LV Vachetta Leather Replacement changes all the outside vachetta, including the handles and trimmings, with new genuine vachetta. It starts from $569.8:15 pm

The final price depends on the size of the bag. Is it the PM, MM or GM?8:16 pm

Your crafters set the final price

It gives your starting price, then gets the photos your crafters need.

Honest Craftersonline

How much exactly to fix the strap on my Hermès Kelly?7:30 am

Strap work falls under Repair & Restore, from $218. For a Kelly our crafters want to see it before they quote.7:30 am

Send one photo of the whole bag and one close up of the strap. You get the quote within 2 business days.7:31 am

Photos and details sent to your crafters

Mould after the rainy season

It explains what the treatment can do, in your own words.

Honest Craftersonline

Found white mould on my bag in the cupboard. Can you remove it?11:02 pm

Our mould removal treatment cleans the bag and stops the mould from spreading. Some stains may only lighten, depending on the leather.11:02 pm

To keep it from coming back, Hydroshield with cleaning is $189 right now. Shall I arrange a pick-up?11:03 pm

Car seats and sofas too

Bags, shoes, cars and homes. One assistant covers all of it.

Honest Craftersonline

My BMW driver seat is cracked on the side. Can you restore it?9:48 pm

Yes. We restore cracked and faded car seats. It starts with a free assessment at our studio in Victory Centre, Geylang.9:48 pm

Most car seats are done within a day. Which day would you like to bring the car in?9:49 pm

Where is my bag?

Order updates go straight to your after-sales team.

Honest Craftersonline

Hi, any update on my bag? REF-12346:35 pm

Thanks. I have passed REF-1234 to our after-sales team. They will update you here on WhatsApp.6:35 pm

Sent to after-sales with the order code

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Try it on your own phone. Tap below and send the message as it is.
Message the demo on WhatsApp

Every chat app

One assistant on all your channels.

Your customers already message you on WhatsApp, Instagram and Messenger. It answers all of them the same way.

WhatsAppInstagramMessengerTelegramLINEEmail

What it costs

Two Clean & Condition jobs a month pay for it.

Your own prices make the maths easy. One LV Vachetta Replacement pays for almost two months.

2 Clean & Condition jobs, from $159 eachS$318

Replies at night, on Sundays and public holidaysIncluded

Picks the right package from your whole rangeIncluded

Collects photos, address and pick-up daysIncluded

WhatsApp, Instagram, Messenger and moreIncluded

One person on your enquiry line costs aboutS$3,861 a month

S$3,861 is the Ministry of Manpower 2025 median wage for a customer service officer, plus 17% employer CPF. That person covers about 44 of the 168 hours in a week.

Your plan

S$299 a month

Your first 100 sales conversations are free. Then S$299 a month. No setup fee, no contract.

S$0to set it up

100 freesales conversations to start

Your yesbefore any customer sees it

30 daysnotice, stop any time

Every photo gets a reply in seconds.

Your store is open until 10pm. Your WhatsApp replies stop at 6pm.

It already knows every service you offer.

Bag packages

Bags and small leather goods

Shoes

Cars, homes and bespoke

Brands

It gets the photos in. Your crafters do the rest.

Sunday, 9pm.

It replies to every customer, then hands your crafters a full job.

It picks the right package

LV handles gone dark

Your crafters set the final price

Mould after the rainy season

Car seats and sofas too

Where is my bag?

One assistant on all your channels.

Two Clean & Condition jobs a month pay for it.

We switch it on during the call.

See you tomorrow, Jimmy.